Last updated: November 5, 2026

At Solenavaro, we want your new dress or skirt to reach you quickly and in perfect condition. This Shipping Policy explains where we ship, how long orders take to prepare and deliver, and what to expect once your parcel is on its way.

1. Where We Ship

We ship to the following regions:

  • United States
  • Canada
  • Europe
  • Australia
  • Asia
  • Other international destinations — please contact us to confirm availability before ordering

2. Shipping Rates

Shipping rates are calculated at checkout based on the size and weight of your order and its destination. The exact cost is shown before you complete payment, so there are no surprises. All shipping charges are in USD.

3. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Each garment is checked, folded and packed with care before it leaves us.

  • Orders placed on weekends or public holidays are processed on the next business day.
  • During sales events and holiday periods, please allow up to 2 additional business days.

4. Estimated Delivery Times

After your order has been dispatched, estimated delivery times are:

  • United States: 5–10 business days
  • International: 10–15 business days, depending on the destination

These are estimates. Actual delivery may vary with your location, the carrier and customs processing.

5. Shipping Methods and Carriers

Depending on your address, the options shown at checkout may include Standard Shipping, Expedited Shipping and International Shipping. We work with trusted carriers such as USPS, FedEx and DHL.

6. Order Tracking

As soon as your order ships, we will email you a tracking number and a link to follow your parcel on the carrier’s website. Tracking may take up to 48 hours to show updates after dispatch.

7. Customs, Duties and Taxes

International orders may be subject to customs fees, import duties or local taxes set by the destination country. These charges are the customer’s responsibility, are not included in our prices or shipping costs, and are collected by the carrier or local authorities.

8. Shipping Address Accuracy

Please check that your shipping address is complete and correct before placing your order. If you notice a mistake, email us as soon as possible — we can update the address before the order is dispatched. We are not responsible for parcels delivered to an incorrect address provided at checkout.

9. Delayed, Lost or Damaged Parcels

  • If your parcel has not arrived within the estimated delivery time, contact us and we will check with the carrier for you.
  • If tracking shows your order as delivered but you have not received it, please check with neighbours and your local post office, then contact us within 7 days.
  • If your order arrives damaged, email us within 7 days of delivery with photos of the item and packaging, and we will arrange a replacement or refund as described in our Refund and Returns Policy.

10. Returns

Not quite right? You can return eligible items within 30 days of delivery. See our Refund and Returns Policy for full details.

11. Contact Us

If you have any questions about this policy or your order, our customer care team is happy to help:

  • Email: support@solenavaro.net
  • Customer care hours: Monday – Sunday, 9:00 AM – 8:00 PM
  • Address: Solenavaro, 20 Wenlock Road, London, N1 7GU, United Kingdom

We aim to reply to every message within 24 hours.