Last updated: November 5, 2026

We want you to love every Solenavaro piece you order. If something is not right, our Refund and Returns Policy explains how to return or exchange items and how refunds are processed.

1. Return Window

You may request a return within 30 days of receiving your order.

2. Return Conditions

To be eligible for a return, items must be:

  • Unworn, unwashed and unaltered
  • In their original condition, with all tags still attached
  • Returned in the original packaging
  • Free from make-up, perfume, deodorant marks or pet hair

3. Non-Returnable Items

  • Items marked as Final Sale at the time of purchase
  • Custom-made or altered items
  • Items that have been worn, washed or damaged after delivery

4. How to Start a Return

  1. Email support@solenavaro.net with your order number, the item(s) you wish to return and the reason.
  2. Our team will confirm eligibility and send you return instructions and the return address.
  3. Pack the item securely in its original packaging and send it using a trackable shipping method.

Please do not send items back without contacting us first, as unauthorised returns may be delayed or refused.

5. Return Shipping Costs

Return shipping costs are paid by the customer, unless the item is defective, damaged on arrival or we sent the wrong item. In those cases we cover the cost of the return.

6. Refund Process

Once your return arrives, we inspect it to confirm it meets the conditions above. Approved refunds are processed within 5–7 business days and credited to your original payment method in USD.

  • Original shipping fees are non-refundable unless the item was defective or we made an error with your order.
  • Your bank or card issuer may take a few extra days to show the refund on your statement.

7. Exchanges

Would you like a different size or colour? Contact us within the 30-day return window and we will help you exchange the item, subject to availability. All our styles come in sizes S, M, L and XL.

8. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos. We will arrange a replacement or a full refund, including shipping costs.

9. Order Cancellations

You may cancel your order free of charge before it has been dispatched. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

10. Late or Missing Refunds

If you have not received an approved refund after 7 business days, please check with your bank or card issuer first, then contact us and we will look into it.

11. Contact Us

If you have any questions about this policy or your order, our customer care team is happy to help:

  • Email: support@solenavaro.net
  • Customer care hours: Monday – Sunday, 9:00 AM – 8:00 PM
  • Address: Solenavaro, 20 Wenlock Road, London, N1 7GU, United Kingdom

We aim to reply to every message within 24 hours.