Last updated: November 5, 2026

This Payment Policy explains which payment methods Solenavaro accepts, the currency we charge in and how we keep your payment details safe.

1. Accepted Payment Methods

The payment options available for your order are shown at checkout and may include:

  • Credit and debit cards: Visa, Mastercard, American Express, Maestro and Visa Electron
  • PayPal

2. Currency

All prices on our website are listed and charged in US dollars (USD). If your card or account uses a different currency, your bank or payment provider will convert the amount at its own exchange rate and may charge a conversion fee. These fees are set by your provider, not by Solenavaro.

3. When You Are Charged

Payment is taken in full when you place your order. Your order enters our 1–3 business day processing window once payment has been confirmed.

4. Prices and Taxes

Product prices are shown in USD on each product page. Shipping costs are calculated at checkout before you pay. For international orders, customs duties and import taxes may apply on delivery and are the customer’s responsibility, as explained in our Shipping Policy.

5. Declined or Failed Payments

If your payment is declined or cannot be completed, your order will not be processed. We will let you know by email so you can try again or use a different payment method. Please check that your card details and billing address are entered correctly.

6. Payment Security

All transactions are processed through secure, encrypted payment gateways. Solenavaro never stores your full card details on our servers.

7. Fraud Prevention

To protect our customers, we may review orders for security purposes and may contact you to verify details before dispatch. We reserve the right to cancel and fully refund any order we reasonably believe to be fraudulent.

8. Refunds to Your Payment Method

Approved refunds are issued to the original payment method within 5–7 business days, in USD. For details, see our Refund and Returns Policy.

9. Billing Questions

If you see a charge you do not recognise or have a question about your payment, contact us before opening a dispute with your bank — we will resolve it as quickly as possible.

10. Contact Us

If you have any questions about this policy or your order, our customer care team is happy to help:

  • Email: support@solenavaro.net
  • Customer care hours: Monday – Sunday, 9:00 AM – 8:00 PM
  • Address: Solenavaro, 20 Wenlock Road, London, N1 7GU, United Kingdom

We aim to reply to every message within 24 hours.