Last updated: November 5, 2026
Solenavaro respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or shop with us, how we use it, and the choices you have.
1. Who We Are
This website, solenavaro.net, is operated by Solenavaro, 20 Wenlock Road, London, N1 7GU, United Kingdom. For any privacy question, email support@solenavaro.net.
2. Information We Collect
- Information you give us: your name, email address, phone number, billing and shipping addresses, and any messages you send to our team.
- Order information: the products you buy, order history and returns.
- Payment information: processed securely by our payment providers; we do not store full card details.
- Technical information: IP address, browser and device type, and pages visited, collected through cookies and similar technologies.
3. How We Use Your Information
- To process, ship and track your orders, returns and refunds
- To answer your questions and provide customer care
- To send order confirmations and shipping updates
- To send newsletters and offers, only if you have chosen to receive them
- To prevent fraud and keep our website secure
- To improve our website, products and service
4. Sharing Your Information
We never sell or rent your personal data. We share it only with trusted partners who help us run our store — such as payment processors, shipping carriers and website hosting providers — and only as needed to provide their service. We may also disclose information where required by law.
5. Cookies
We use cookies to keep items in your cart, remember your preferences and understand how our website is used. You can disable cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.
6. Marketing Emails
If you subscribe to our emails, you can unsubscribe at any time using the link in every email or by contacting us.
7. Data Security
We use industry-standard security measures, including encrypted connections, to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data at all times.
8. Data Retention
We keep your personal information only for as long as needed to provide our services, handle returns and meet our legal, tax and accounting obligations.
9. Your Rights
Depending on where you live, you may have the right to access, correct or delete your personal information, object to or restrict its use, and request a copy of it. To make a request, email us and we will respond within 30 days.
10. Children’s Privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date it was last updated.
12. Contact Us
If you have any questions about this policy or your order, our customer care team is happy to help:
- Email: support@solenavaro.net
- Customer care hours: Monday – Sunday, 9:00 AM – 8:00 PM
- Address: Solenavaro, 20 Wenlock Road, London, N1 7GU, United Kingdom
We aim to reply to every message within 24 hours.